Work

Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry

Year: 2013

Type: article

Source: European Management Journal

DOI: 10.1016/j.emj.2013.07.001

Authors: Maarten Terpstra, Frank H.M. Verbeeten

Institution: University of Amsterdam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2148289820

FWCI: 10.28

Cites: 44

Cited by: 88

Related to: 10