Physicians' Acceptance of Web-Based Medical Assessment Systems: Findings from a National Survey
Year: 2003
Type: article
Study design: Observational Study
Abstract: Providing timely and accurate medical evaluation information is a challenge in the health care industry.Companies providing medical assessments in this industry are utilizing technology to meet this challenge and to continuously improve performance and functionality.Physician acceptance is a critical factor for successful medical assessment system implementations.This research in progress paper reports on a recently completed national survey of physicians who provide disability assessments, a subset of medical assessments.Accurate and timely information is of vital importance especially regarding disability claim cases as any delay can increase the time to process a claim significantly.Based on 141 completed surveys (a 52% response rate) of a nationwide physician network this study examined physicians' completion of disability evaluations using a Web-based system.While use of the Internet as a medical "library" has been widely studied, this study considered the next step: providing physicians with an online means to complete and submit disability assessments in real-time.This research devised a social-technical model to explore physicians' acceptance of Web-based work process systems.This social-technical model is based on four main classes: Social-demographics, Perceived Readiness, Work Practice Compatibility, and Physician Attitude.Preliminary results indicate that Perceived Readiness and Work Practice Compatibility affect physicians' behavioral intent to use the Webbased disability assessment systems.For example, the more often the physician uses computer systems, the more willing they are to be early volunteers to use the system -81.9% of the physicians use computer systems frequently, at least several times a week.Additionally, physicians who dictate the medical assessment report using a transcription service will not likely be early volunteers to use the system.These findings will be used to devise recommendations for targeting early online adopters among physician networks.
Authors: Bengisu Tulu, Brian Hilton, Thomas A. Horan
Institution: Claremont Graduate University
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
Funder: Claremont Graduate University
OpenAlex ID: W2148430376