Work

Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/15280080903520592

Authors: A. Scott Rood, Joanna Dziadkowiec

Institutions: Grand Valley State University, Krakow University of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2149014995

FWCI: 3.15

Cites: 43

Cited by: 20

Related to: 10