Work

Customer Satisfaction: Applying Concepts to Industry-wide Measures

Year: 2003

Type: article

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1016/s0010-8804(03)90122-4

Authors: Jonathan Barsky, Leonard Nash

Institution: University of San Francisco

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2149498595

FWCI: 6.439

Cites: 2

Cited by: 130

Related to: 10