Work

Service quality: guidelines for marketers

Year: 1999

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529910282517

Authors: John C. Groth, Richard T. Dye

Institution: Texas A&M University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2151531374

FWCI: 3.207

Cites: 49

Cited by: 29

Related to: 10