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The Importance-Performance Matrix Analysis in Partial Least Square Structural Equation Modeling (PLS-SEM) with Smartpls 2.0 M3

Year: 2014

Type: article

Source: International Journal of Mathematical Research

DOI: 10.18488/journal.24/2014.3.1/24.1.1.14

Authors: Sabri Ahmad, Wan Mohamad Asyraf Bin Wan Afthanorhan

Institution: Universiti Malaysia Terengganu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2151865537

FWCI: 5.132

Cites: 46

Cited by: 58

Related to: 10