Work

Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Year: 2000

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230010323642

Authors: Arjan Burgers, Ko de Ruyter, Cherie Keen, Sandra Streukens

Institution: Maastricht University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152550643

FWCI: 2.934

Cites: 25

Cited by: 151

Related to: 10