Work

Effects of waiting on the satisfaction with the service: Beyond objective time measures

Year: 1998

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/s0167-8116(98)00008-1

Authors: Ad Pruyn, Ale Smidts

Institution: Erasmus University Rotterdam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152815552

FWCI: 5.074

Cites: 42

Cited by: 345

Related to: 10