Work

Customer Satisfaction and Links to Customer Profitability: An Empirical Examination of the Association Between Attitudes and Behavior

Year: 1999

Type: article

Study design: Observational Study

Authors: Magnus Söderlund, Mats Vilgon

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2153190585

FWCI: 0.802

Cites: 43

Cited by: 48

Related to: 10