Work

The Impact of Critical Incidents on Customer Satisfaction in Business-to-Business Relationships

Year: 2001

Type: article

Source: Journal of Business-to-Business Marketing

DOI: 10.1300/j033v08n01_02

Authors: Klaus Backhaus, Matthias Bauer

Institution: University of Münster

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2153302833

FWCI: 3.851

Cites: 65

Cited by: 60

Related to: 10