Work

A social cognition model of consumer satisfaction/dissatisfaction an experiment

Year: 1984

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.4220010205

Author: M. Joseph Sirgy

Institution: Virginia Tech

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2153560871

FWCI: 0.859

Cites: 23

Cited by: 81

Related to: 10