Work

Customer value in the hotel industry: What managers believe they deliver and what customer experience

Year: 2007

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2007.02.003

Authors: Hanny N. Nasution, Felix T. Mavondo

Institution: Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2154369607

FWCI: 17.55

Cites: 46

Cited by: 280

Related to: 10