Work

How Embarrassing! An Exploratory Study of Critical Incidents Including Affective Reactions

Year: 2007

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467050700900305

Author: Debra Grace

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2154669391

FWCI: 5.851

Cites: 53

Cited by: 107

Related to: 10