Work

Performance measurement using balanced scorecard: A case study of pipe industry

Year: 2013
Type: article
Abstract: Strategic assessment of the organizational performance in the industrial environment is one of the primary and essential prerequisites for developing improvement plans in organizations.This issue is so crucial that one of the on-going affairs in the organizations is to identify the weakness and strength points.One of the effective models for assessing the organizations performance is balance scorecard (BSC) model, which examines all the aspects of an organization.The proposed study of this paper investigates the existing strategic objectives in the strategy map of a pipe company located in city of Shiraz, Iran.The proposed study of this paper designs a questionnaire and distributes it among 31 managers, 94 regular employees and 110 customers of this firm for the fiscal year ended 2011.The results of our study indicate that the firm could reach 41.4% of its financial objectives, 87.38% of its customers' requirements, 66.13% of internal processes and 70.94% of its learning necessities according to four major BSC requirements.In summary, the firm could reach 66.45 % of its requirements during the fiscal year of 2011.
Language: English
Subfield: Accounting
Open Access status: diamond
OpenAlex ID: W2154785509
FWCI: 7.484
Cites: 15
Cited by: 11
Related to: 10