Work

Impact of waiting attribution and consumer's mood on perceived quality

Year: 1995

Type: article

Source: Journal of Business Research

DOI: 10.1016/0148-2963(95)98346-4

Authors: Jean-Charles Chebat, Pierre Filiatrault, Claire Gélinas-Chebat, Alexander Vaninsky

Institutions: Université du Québec, Technion – Israel Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2154999786

FWCI: 2.147

Cites: 37

Cited by: 137

Related to: 10