Work

The moderating effects of purchase importance in customer satisfaction process: An empirical investigation

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Consumer Behaviour

DOI: 10.1002/cb.330

Author: Jackie Lai Ming Tam

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2155677633

FWCI: 2.354

Cites: 86

Cited by: 41

Related to: 10