Work

Understanding Professional Service Expectations: Do We Know What Our Students Expect in a Quality Education?

Year: 1996

Type: article

Study design: Observational Study

Source: Journal of Professional Services Marketing

DOI: 10.1300/j090v13n01_08

Authors: Matthew D. Shank, Mary Walker, Thomas Hayes

Institutions: Northern Kentucky University, Xavier University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2155707035

FWCI: 1.6

Cites: 34

Cited by: 136

Related to: 10