Work

Evaluations of E-Tailers’ Delivery Fulfillment

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670503262948

Authors: Yong Cao, Hao Zhao

Institutions: University of Alaska Anchorage, Rutgers, The State University of New Jersey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2156177675

FWCI: 3.61

Cites: 40

Cited by: 46

Related to: 10