Year: 2015
Type: book-chapter
Abstract: Despite huge global spend on IS/IT, empirical evidence shows many of these investments do not deliver\nexpected benefits. Benefits are realized when organizations attend to contextual factors surrounding\nthe implementation of IT and not just its technical implementation. Culture, as a contextual factor,\nhas been shown to have a strong influence on the way IS/IT is adopted, used and exploited. We draw\nfrom IS organizational culture studies to show how individual/group IT cultures (IT culture archetypes)\noffer a user-centric perspective on benefits exploitation from IS/IT investments. The majority of\nbenefits are achieved later into the lifecycle of an IS/IT investment, after implementing the IS/IT resource.\nThus, this study investigates post adoption experience of an organization’s IS/IT investment,\nan important systems lifecycle stage that has received less attention in the IS literature. We adopt a\nsingle in-depth case study approach incorporating a three stage mixed data collection strategy. From\na theoretical perspective, IT culture offers an intuitive approach to address IS/IT benefits management\nchallenges during the post-adoption stage. From a practitioner perspective, we believe findings from\nthis study, will offer several managerial implications for business and IT managers on specific actions\nto realize greater benefits from their IS/IT investments.
Institution: Loughborough University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2156720013