Work

The Dimensions, Antecedents, and Consequences of Emotional Labor

Year: 1996

Type: article

Source: Academy of Management Review

DOI: 10.5465/amr.1996.9704071861

Authors: J. Andrew Morris, Daniel C. Feldman

Institution: University of South Carolina

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2157057634

FWCI: 31.35

Cites: 86

Cited by: 2,648

Related to: 10