Work

Customer satisfaction measurement practice in Taiwan hotels

Year: 2004

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2004.02.002

Author: Allan Yen-Lun Su

Institution: National Kaohsiung University of Hospitality and Tourism

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2157377757

FWCI: 7.943

Cites: 41

Cited by: 166

Related to: 10