Work

Empirical Profiles of Service Recovery Systems: The Maturity Perspective

Year: 2009

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670509351567

Authors: Jeffery S. Smith, Kirk R. Karwan

Institutions: Florida State University, Furman University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2157460053

FWCI: 4.137

Cites: 53

Cited by: 60

Related to: 10