De Gustibus Disputandum Est: Non-Linearity in Public Transportation Service Quality Evaluation
Year: 2013
Type: article
Abstract: User perceptions of service quality are essential to promote public transport ridership and trigger positive externalities. Therefore, research efforts need to analyze service quality from the point of view of users. This article builds on the stream of works studying perceptions of public transport service quality but shifts the focus towards user heterogeneity. Using a discrete choice experiment this article attempts to disentangle different dimensions of decision heterogeneity for bus services. Among the main findings the article discusses the implications of different types of decision heterogeneity, such as non-linear preferences, and relates this to the formulation of bus service contracts.
Authors: Amanda Stathopoulos, Edoardo Marcucci
Institutions: Roma Tre University, École Polytechnique Fédérale de Lausanne
Language: English
Subfield: Transportation
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2157626907