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Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia

Year: 2011

Type: article

Abstract: Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity. Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia. 1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate. The result revealed that there was a significant relationship between role ambiguity and job performance of employees.

Source: Malaysian Management Journal

DOI: 10.32890/mmj.15.2011.8971

Authors: Sethela June, Rosli Mahmood

Institution: Universiti Utara Malaysia

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W2158634872

FWCI:

Cites: 96

Cited by: 12

Related to: 10