Work

Influence of the Work Relationship Between Frontline Employees and Their Immediate Supervisor on Customers’ Service Experience

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2015.1034826

Authors: Peter Beomcheol Kim, Gabriel Gazzoli, Halin Qu, Chloe Shinae Kim

Institutions: Auckland University of Technology, Oklahoma State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2158936077

FWCI: 6.619

Cites: 129

Cited by: 37

Related to: 10