Year: 2003
Type: article
Abstract: Process and practice have come to represent two opposing views of organisational knowledge. A case-study is \treported which investigates the relationship between process and practice in the sales order office of a food \tproduction company. Interviews with staff reveal how they collectively exhibited the characteristics of a \tcommunity of practice. However, it is also shown how different aspects of the community's contextual \tknowledge can be distinguished and understood in relation to a formal process model. The findings are \tdiscussed in relation to bridging the gap between process and practice perspectives.
Authors: Roseanne Thomas, Walter P. Smith, Paul Jackson
Institution: Edith Cowan University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2160645012