Work

Customer-Employee Rapport in Service Relationships

Year: 2000

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467050031006

Authors: Dwayne D. Gremler, Kevin P. Gwinner

Institutions: Bowling Green State University, Kansas State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2160783530

FWCI: 19.13

Cites: 106

Cited by: 1,152

Related to: 10