Work

An exploration of relational customers' response to service failure

Year: 2007

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040710726301

Authors: Natalie Hedrick, Michael Beverland, Stella Minahan

Institutions: The University of Melbourne, Deakin University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2160945852

FWCI: 12.34

Cites: 38

Cited by: 86

Related to: 10