Year: 2004
Type: dissertation
Abstract: 2 This thesis explores the apparent paradox of information technology (IT) evaluation methods not being broadly employed despite their seemingly innate qualities of assisting organisations in improving their management of IT costs and benefits. This is paradoxical since a multitude of evaluation methods exist and both academic and professional literature argue that their use will lead to beneficial effects. The thesis aims to deepen understanding of the employment process of IT evaluation methods in organisations. Building on diffusion theory and actor-network theory (ANT), it is an in-depth case study of the employment process of an IT evaluation method at a Dutch insurance company. The diffusion theory is a good initial candidate for understanding the phenomenon of underutilisation, but fails to unravel the paradox. An ANT analysis suggests that during a process of mutual translation both the evaluation method and its surrounding actors enter into a dynamic
Author: Mannus Hendrik-Jan Nijland
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2161392770