Work

Industry Characteristics and Consumer Dissatisfaction

Year: 1991

Type: article

Study design: Observational Study

Source: Journal of Consumer Affairs

DOI: 10.1111/j.1745-6606.1991.tb00279.x

Author: JAGDIP SINGH

Institution: Case Western Reserve University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2161485944

FWCI: 1.483

Cites: 23

Cited by: 74

Related to: 10