Work

Customer complaining: The role of tie strength and information control

Year: 2008

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2008.01.006

Authors: V MITTAL, J HUPPERTZ, A KHARE

Institutions: Rice University, Union University, Union University, Union Graduate College, Quinnipiac University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2161993358

FWCI: 13.05

Cites: 30

Cited by: 196

Related to: 10