Year: 1997
Type: dissertation
Abstract: Improving process design is mostly based on heuristics. Since the underlying principles of heuristics are often ambiguous, the results of their application are unpredictable. To address this problem, we develop three formal models. (1) Analytical model of agent setup time is used to describe the rationale of many heuristics recommending assigning a process to a person/team. (2) Logical model of agent/activity design strategies; a group of agent assignment strategies that can improve agent setup time. (3) Logical model of design validation expertise defines five principles with respect to information flow, case management and agent constraints. The logical models employ generic enterprise knowledge. Defining the meaning of each employed term, they are precise. They are integrated into a software tool that automatically generates alternative agent assignments that achieve minimal process agent setup time and evaluates the process with respect to the principles.
Author: Katayoun Atefi
Institution: University of Toronto
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2162982763