Work

Adaptive threshold policies for multi-channel call centers

Year: 2014

Type: article

Source: IIE Transactions

DOI: 10.1080/0740817x.2014.928965

Authors: Benjamin Legros, Oualid Jouini, Ger Koole

Institutions: École Centrale Paris, CentraleSupélec, Laboratoire Génie Industriel, Vrije Universiteit Amsterdam

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2163070175

FWCI: 3.717

Cites: 8

Cited by: 15

Related to: 10