Work

Four Positive Effects of a Salesperson’s Regional Dialect in Services Selling

Year: 2011

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670511414551

Authors: Robert Mai, Stefan Hoffmann

Institution: Technische Universität Dresden

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2163897698

FWCI: 4.709

Cites: 126

Cited by: 54

Related to: 10