Work

Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework

Year: 2014

Type: article

Study design: Observational Study

Source: International Journal of Mobile Communications

DOI: 10.1504/ijmc.2014.064901

Authors: Hong Zhang, Yaobin Lu, Sumeet Gupta, Ling Zhao, Aihui Chen, Han Huang

Institutions: Huazhong University of Science and Technology, Indian Institute of Management Raipur, Wuhan Technology and Business University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2164083322

FWCI: 8.068

Cites: 146

Cited by: 36

Related to: 10