Work

The Effect of Compensation on Repurchase Intentions in Service Recovery☆

Year: 2008

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2008.06.002

Authors: D GREWAL, A ROGGEVEEN, M TSIROS

Institutions: Babson College, University of Miami, Alba Graduate Business School, The American College of Greece

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2164361990

FWCI: 13.7

Cites: 36

Cited by: 268

Related to: 10