Year: 2011
Type: article
Abstract: Explicit guidelines are needed to develop safe and effective patient portals. This paper proposes general principles, policies, and procedures for patient portal functionality based on MyHealthAtVanderbilt (MHAV), a robust portal for Vanderbilt University Medical Center. We describe policies and procedures designed to govern popular portal functions, address common user concerns, and support adoption. We present the results of our approach as overall and function-specific usage data. Five years after implementation, MHAV has over 129,800 users; 45% have used bi-directional messaging; 52% have viewed test results and 45% have viewed other medical record data; 30% have accessed health education materials; 39% have scheduled appointments; and 29% have managed a medical bill. Our policies and procedures have supported widespread adoption and use of MHAV. We believe other healthcare organizations could employ our general guidelines and lessons learned to facilitate portal implementation and usage.
Authors: C. Y. Osborn, S. T. Rosenbloom, S. P. Stenner, S. Anders, S. Muse, K. B. Johnson, J. Jirjis, G. P. Jackson
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
Awards: G1011875122, G2304076072, DISSEMINATING ADAPTED DIABETES EVIDENCE TO CLINICIANS THROUGH A PATIENT PORTAL, MY MEDIHEALTH: A PARADIGM FOR CHILDREN-CENTERED MEDICATION MANAGEMENT, Diabetes Research and Training Center, Vanderbilt Biomedical Informatics Training Program, Vanderbilt Diabetes Research Center
OpenAlex ID: W2164783989