Work

Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets

Year: 1996

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069600000031

Authors: Nick Johns, Phil Tyas

Institutions: City College of New York, City College Norwich

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2165209958

FWCI: 5.626

Cites: 27

Cited by: 108

Related to: 10