Work

Does the Erlang C Model Fit in Real Call Centers?

Year: 2014

Type: article

Authors: Thomas R. Robbins, D. J. Medeiros, Terry P. Harrison

Institutions: East Carolina University, Pennsylvania State University

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2166170779

FWCI: 5.176

Cites: 24

Cited by: 18

Related to: 10