Work

Conceptual model of the quality perception process

Year: 1990

Type: article

Source: Journal of Business Research

DOI: 10.1016/0148-2963(90)90019-a

Author: Jan-Benedict E.M. Steenkamp

Institution: Wageningen University & Research

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2168316756

FWCI:

Cites: 113

Cited by: 689

Related to: 10