Work

Quality Loss Functions for the Measurement of Service Quality

Year: 2003

Type: article

Source: The International Journal of Advanced Manufacturing Technology

DOI: 10.1007/s001700300004

Author: M.-H.C. Li

Institution: Feng Chia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

OpenAlex ID: W2168339975

FWCI: 1.427

Cites: 11

Cited by: 32

Related to: 10