Work

Examining determinants of cross buying behaviour in retail banking

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-11-2012-0148

Authors: Brian Tung, Jamie Carlson

Institution: University of Newcastle Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2168668127

FWCI: 3.677

Cites: 54

Cited by: 23

Related to: 10