Work

A Consumer Perspective of E-Service Quality

Year: 2005

Type: article

Study design: Observational Study

Source: IEEE Transactions on Engineering Management

DOI: 10.1109/tem.2005.856568

Authors: X. Zhang, V.R. Prybutok

Institutions: Northern Kentucky University, University of North Texas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2169190486

FWCI: 15.34

Cites: 141

Cited by: 287

Related to: 10