Year: 2009
Type: dissertation
Study design: Systematic Review
Abstract: The purpose of this study is to undertake an interpretive, descriptive meta synthesis of \navailable literature of primary qualitative research findings on patient satisfaction with \nnursing care of adult patients in hospitals across the world. The study addresses the question \nabout the experiences and expectations of adult patients regarding nursing care. It is argued \nthat patient satisfaction provides a meaningful focus for improving quality of care, planning \nand evaluation of health care services. \nThe data collected in this study were from the identified articles from a range of databases \nincluding Science direct, PubMed, CINAHL and EBSCO host. The findings reveal that 13 \nstudies met the inclusion criteria. Four of these were undertaken in the Sweden, two in the \nUSA, two in the UK, and one each from China, Iceland, Ireland, Greece and Western \nAustralia. The population study sampled was 341 adult patients in the included primary \nresearch reports. The total population comprises of 132 males and 166 females. \nIn the literature 49 themes were derived which were synthesised to four new themes namely: \nCaring, quality of care, communication and information, professional technical skills and \ncompetence, organizational and environmental factors. Therefore, this study focuses on these \nfive themes that contribute to patient satisfaction. \nIn conclusion, this study points out that despite the dissatisfaction with nursing care, some \nsatisfaction were experienced and that these should be used for those considering whether or \nnot to use patient satisfaction views and opinions in the care.
Author: Felesia Samuel Chawani
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W2169233198