Work

Motivating Customers to Adhere to Expert Advice in Professional Services

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670514539567

Authors: Kathleen Seiders, Andrea Godfrey Flynn, Leonard L. Berry, Kelly L. Haws

Institutions: Boston College, University of San Diego, Texas A&M University, Vanderbilt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2171035778

FWCI: 16.86

Cites: 92

Cited by: 99

Related to: 10