Work

Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain

Year: 2006

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520610639946

Authors: Rhett H. Walker, Lester W. Johnson, Sean Leonard

Institutions: La Trobe University, The University of Melbourne

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2172159686

FWCI: 3.814

Cites: 56

Cited by: 100

Related to: 10