Work

Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel industry

Year: 2015

Type: article

Source: Operations Management Research

DOI: 10.1007/s12063-015-0105-5

Authors: George I. Kassinis, Andreas C. Soteriou

Institution: University of Cyprus

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Responsible consumption and production

Open Access status: closed

OpenAlex ID: W2175143471

FWCI: 3.677

Cites: 124

Cited by: 29

Related to: 10