Work

The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2015.10.002

Authors: Su Jin Han, Mark A. Bonn, Meehee Cho

Institutions: Hoseo University, Florida State University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2175611694

FWCI: 41.38

Cites: 82

Cited by: 479

Related to: 10