Work

Assessing healthcare process maturity: challenges of using a business process maturity model

Year: 2015

Type: conference-paper

Abstract: Doi: 10.4108/icst.pervasivehealth.2015.259105 The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.

Source: Research Publications (Maastricht University)

DOI: 10.4108/icst.pervasivehealth.2015.259105

Authors: Ayça Tarhan, Oktay Türetken, Frank J.H.M. van den Biggelaar

Institutions: Hacettepe University, Eindhoven University of Technology, Maastricht University Medical Centre

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green