Work

Coping with Interpersonal Conflict at Work in Small Business: The Moderating Role of Supervisor and Co-Worker Support

Year: 2011

Type: article

Abstract: The aim of this study was to analyze the relationship between two types of interpersonal conflict at work (relationship and task conflict) and job satisfaction in the context of small business, focusing on the buffering role that different sources of social support (supervisors and co-workers) may play in this relationship. Adopting such a contingent perspective our main findings show that, first, supervisor support buffers the link between relationship conflict and job satisfaction while co-worker support moderates the link between task conflict and job satisfaction, and second, that the model estimating the influence of supervisor support and relationship conflict is relatively more important for predicting employees job satisfaction than the model that relates co-worker support and task conflict. Our study makes a few contributions to research on small businesses and interpersonal conflict at work, two streams that traditionally have been developed separately, and finally highlight important practical implications for the field of Human Resource Management.

Source: Journal of Work and Organizational Psychology

DOI: 10.5093/tr2011v27n2a4

Authors: Martínez-Corts Inés, Boz Marina, Medina Francisco J., Benítez Miriam, Munduate Lourdes

Institutions: Universidad de Huelva, Universidad de Sevilla

Language: Spanish

Topic: Conflict Management and Negotiation

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W2150082157